Terms of Service

Last updated: 15th November 2024

1. About These Terms

These Terms of Service ("Terms") govern your use of the Auto Quantum website and the purchase of our products. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Auto Quantum Ltd is a company incorporated in England and Wales (Company Number: 12345678) with our registered office at 123 Green Street, Bristol, BS1 2AB, United Kingdom.

2. Acceptance of Terms

By using our website, creating an account, or purchasing our products, you confirm that:

• You are at least 18 years old or have parental consent
• You have the legal capacity to enter into binding contracts
• You agree to comply with all applicable laws and regulations
• All information you provide is accurate and complete

3. Use of Our Website

Permitted Use

You may use our website to:

• Browse and purchase our products
• Access product information and educational content
• Contact our customer service team
• Subscribe to our newsletter
• Create and manage your account

Prohibited Activities

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, copy, or reproduce our content without permission
• Interfere with the proper functioning of our website
• Create false accounts or impersonate others
• Violate any intellectual property rights

4. Products and Orders

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colours may vary due to monitor settings
• We reserve the right to correct errors in product information
• Availability is subject to stock levels
• We may discontinue products without notice

Ordering Process

When you place an order:

• You make an offer to purchase products at the stated price
• We may accept or decline your order at our discretion
• A contract is formed when we send order confirmation
• We reserve the right to refuse orders for any reason

Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice but won't affect confirmed orders
• Payment is required in full before dispatch
• We accept major credit cards, debit cards, and PayPal
• Additional charges may apply for express delivery

5. Delivery and Risk

Delivery Terms

• Standard delivery within the UK takes 2-3 business days
• Express delivery available for next working day
• Free standard delivery on orders over £25
• Delivery times are estimates and not guaranteed
• We deliver Monday to Friday, excluding bank holidays

Risk and Title

• Risk of loss passes to you upon delivery
• Title transfers when payment is received in full
• You must inspect products upon receipt
• Report any damage or defects within 7 days

6. Returns and Refunds

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products:

• Return products within 30 days of delivery
• Products must be in original condition
• Refunds processed within 14 days of receiving returns
• Original delivery charges are non-refundable
• Customer responsible for return shipping costs

Defective Products

For defective or damaged products:

• Contact us within 7 days of delivery
• We'll arrange collection at no charge
• Full refund or replacement at your choice
• No time limit for manufacturing defects

Your Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• You may cancel within 14 days without giving reason
• Cancellation period starts from day of delivery
• Return products within 14 days of cancellation
• We'll refund within 14 days of receiving returns

7. Product Safety and Use

Safe Use

Our products are designed to be safe when used as directed:

• Always read and follow product instructions
• Keep products away from children and pets
• Use appropriate protective equipment if recommended
• Do not mix different cleaning products
• Ensure adequate ventilation when using

Allergies and Sensitivities

• Check ingredient lists before use
• Discontinue use if irritation occurs
• Consult a doctor if adverse reactions develop
• We're not liable for allergic reactions to natural ingredients

8. Intellectual Property

Our Rights

All content on our website is protected by intellectual property rights:

• Trademarks, logos, and brand names
• Product formulations and recipes
• Website design and functionality
• Written content, images, and videos
• Software and technical specifications

Your Rights

You may:

• View and print content for personal use
• Share links to our website and social media
• Reference our products in honest reviews

You may not reproduce, distribute, or commercially exploit our content without written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

10. Limitation of Liability

Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot be excluded by law

Limitations

Subject to the above, our liability is limited to:

• The price paid for the specific product
• Direct damages only (no indirect or consequential losses)
• Claims must be made within 12 months
• We're not liable for business losses or loss of profits

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of our products contrary to instructions
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our website

12. Force Majeure

We're not liable for delays or failures due to events beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulations
• Labour strikes or industrial disputes
• Supplier failures or transport disruptions
• Cyber attacks or technical failures

13. Termination

We may terminate or suspend your access to our website if you:

• Breach these Terms
• Engage in fraudulent activity
• Abuse our staff or systems
• Use our website for illegal purposes

Upon termination, you must immediately stop using our website and services.

14. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. However, if you're a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

15. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of revised Terms.

For significant changes, we'll provide notice by:

• Email to registered customers
• Prominent notice on our website
• Social media announcements

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Auto Quantum regarding your use of our website and products.

18. Contact Information

For questions about these Terms or any legal matters, please contact us:

19. Alternative Dispute Resolution

If you have a complaint about our products or services, please contact our customer service team first. We're committed to resolving disputes amicably.

For unresolved complaints, you may use alternative dispute resolution services:

• Citizens Advice: citizensadvice.org.uk
• Trading Standards: Contact your local authority
• Small Claims Court: For claims under £10,000

20. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015. These rights are in addition to any rights granted in these Terms.

For information about your consumer rights, visit: gov.uk/consumer-protection-rights