Quick Summary
At Auto Quantum, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and Data Protection Act 2018. We only collect what we need, use it responsibly, and never sell your data to third parties.
We only collect necessary information for orders and communication
Your data is never sold or shared with third parties for marketing
You can request, update, or delete your data at any time
We use industry-standard security measures to protect your information
Last updated: 15th November 2024
1. Who We Are
Auto Quantum Ltd is a company incorporated in England and Wales with company number 12345678. Our registered office is at 123 Green Street, Bristol, BS1 2AB, United Kingdom. We are the data controller for the personal information we collect about you.
For any questions about this privacy policy or how we handle your personal data, please contact us at:
- Email: [email protected]
- Phone: +44 117 123 4567
- Post: Data Protection Officer, Auto Quantum Ltd, 123 Green Street, Bristol, BS1 2AB
2. Information We Collect
We collect information about you when you:
- Visit our website
- Create an account or place an order
- Subscribe to our newsletter
- Contact us for support or enquiries
- Participate in surveys or promotions
- Follow us on social media
Personal Information
The types of personal information we may collect include:
- Name and contact details (email, phone, address)
- Payment information (processed securely by our payment providers)
- Order history and preferences
- Communication history with our customer service team
- Marketing preferences
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or search terms used
- Cookie and tracking information (see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Processing and fulfilling your orders
- Providing customer support and responding to enquiries
- Managing your account and preferences
- Sending order confirmations and delivery updates
Marketing and Communication
- Sending you our newsletter (only with your consent)
- Informing you about new products and special offers
- Inviting you to participate in surveys or feedback requests
- Personalising your shopping experience
Legal and Business Purposes
- Complying with legal obligations
- Preventing fraud and ensuring website security
- Improving our products and services
- Business analysis and market research
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: To fulfil our obligations when you place an order
- Consent: For marketing communications and non-essential cookies
- Legitimate Interest: For business operations, fraud prevention, and website improvement
- Legal Obligation: To comply with applicable laws and regulations
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service Providers
- Delivery companies to fulfil your orders
- Payment processors to handle transactions securely
- IT service providers for website hosting and maintenance
- Email service providers for newsletter delivery
Legal Requirements
We may disclose your information if required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure the safety of our customers and employees
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access or disclosure
- Accidental loss or destruction
- Malicious attacks or data breaches
- Unlawful processing
Our security measures include:
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
- Incident response procedures
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Account information: Until you delete your account or request removal
- Order history: 7 years for accounting and legal purposes
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: 26 months maximum
- Support communications: 3 years for quality assurance
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access and Portability
- Right of access: Request a copy of your personal data
- Data portability: Receive your data in a portable format
Correction and Deletion
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
Control and Restriction
- Restriction: Limit how we process your data
- Objection: Object to processing for marketing or legitimate interests
- Withdraw consent: Remove consent for marketing or cookies
To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to these external sites. We encourage you to read the privacy policies of any websites you visit.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Transfers
Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Certification schemes or codes of conduct
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the "last modified" date at the top of this policy
14. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF